You will have to either press 1 to consent to Microsoft recording and monitoring the call or press 2 to opt out of this. Cancel by Telephoneġ) Contact Xbox customer support by calling 020 7365 9792. Follow the steps in this guide to find the best way to cancel Xbox Game Pass subscriptions and save money. If you no longer want to access this content, then you can cancel your subscription. The Game Pass costs £1 for the first month and then £7.99 a month after this trial. It’s the first one that Microsoft goes by when it comes to deciding what money you get back or if you need to pay for an extra month.Gamers with an Xbox One console can subscribe with an Xbox Game Pass and access hundreds of games to download and play from the Xbox catalogue. Cancelling after the first 30 days means you’ll still be charged for the full period in question.Īlso beware of any potential difference there might be between your renewal date and your billing date. Note the ‘initial’ in that promise - if you’re on a recurring subscription, you can only get a refund if you cancel during the very first month. If you cancel Xbox Game Pass or Xbox Live within 30 days of the initial purchase, you can get your money back. You’ll then get an email as proof you’ve cancelled. Choose ‘Change’, and then “Turn off recurrent billing’.If you want to turn off auto-renew, then you can do so in a similar fashion. Find the subscription you want to cancel on the page and select the ‘Payment and Billing’ link below it. ![]() Here’s how Microsoft suggests you cancel an Xbox subscription - using a browser. How to Cancel Xbox Game Pass or Xbox Live
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